Refund, Return, and Cancellation Policy

Effective Date: June 6, 2025

1. Appointment Cancellations

1.1 Cancelling Scheduled Services

If you need to cancel your scheduled service, please notify Authorized Service at least 24 hours in advance to avoid any cancellation fees.
Cancellations made within 24 hours of the scheduled time may be subject to a late cancellation charge.
Should our technician arrive on-site and be unable to perform the service due to access restrictions or other client-related issues, a service call fee may apply.

1.2 Missed Appointments

Failure to be present at the time of your appointment without prior notification will result in a service call fee being charged.

2. Deposit Terms

2.1 Deposit Policy

All deposits paid to Authorized Service are final and non-refundable. These funds are used to reserve your appointment and purchase required parts in advance.

2.2 Deposit Credit

Deposits will be applied toward the total amount due on your final service invoice.

3. Refund Policy

3.1 Services Rendered

Refunds are not issued for completed services. If your appliance continues to show issues after our visit, we will evaluate the situation and provide appropriate repair options under our service warranty.

3.2 Customer Satisfaction

If you’re unhappy with the service you received, we encourage you to reach out within 24 hours of the service date. We will make reasonable efforts to resolve any issues, which may include additional service within the scope of our warranty terms.

4. Service Warranty

4.1 Labor Guarantee

We provide a 30-day warranty on labor. Please note this does not include consumable or external parts such as Freon, filters, fuses, access valves, or mechanical moving parts.

4.2 Submitting Warranty Claims

To request service under warranty, please notify us within 24 hours of noticing the issue and allow access for our technician to evaluate and complete any necessary work.

4.3 Warranty Conditions

Warranty coverage is limited to services directly provided by Authorized Service and does not extend to third-party work or referrals.

5. Estimates and Billing

5.1 Estimates

We will provide a written estimate before any repair work begins. Additional charges will not be incurred without your prior approval.

5.2 Diagnostic Charges

A diagnostic fee may be charged if you choose not to proceed with the repair following the technician’s assessment.

6. Contact Us

For questions regarding cancellations, deposits, or service issues, please don’t hesitate to contact us:

Authorized Service

Corporate Office: 14746 Via Estrella Pl. Suite 302, Westchase FL 33626

Phone: 844-440-5358

Hours: Mon-Fri 8AM-8PM, Sat-Sun 9AM-4PM